WARRANTY&SUPPORT

  1. Solahart Warranty

  2. Solahart offers a 5 year manufactures warranty based on their Terms and Conditions.

    The Warranty

    The Owner’s Guide & Installation Instructions which was provided with your product outlines Solahart’s Warranty as it relates to the product purchased including:

    • Terms of Solahart’s Warranty and Exclusions to it,
    • What is covered by Solahart’s Warranty for the Product,
    • Entitlement to make a claim,
    • How to make a claim, and
    • The Australian Consumer Law.

    Product Cylinder Collectors Parts Labour
    K Series 5 Years 5 Years 1 Year 1 Year
    J Series 5 Years 5 Years 1 Year 1 Year

    PLEASE NOTE: Product failure caused by incorrect and / or not to standard installation as per Solahart / NEC specification will NOT be covered by warranty.

  3. Solar System Equipment

  4. Axitec crystalline technology panels:

    • Have the factory warranties (12 years),
    • Have a 40 year proven track record for long term performance ,
    • Lowest degradation over their economical live expectancy of 25 years, guaranteed (no less than 85% of rated output after 25 years).

  5. Grundfos warranty

  6. All Grundfos products come with a 2-year warranty that fully complies with legal requirements.
    The warranty covers product and material defects which are not the results of normal wear and tear for a period of 24 months from the date of delivery. The warranty period may not, however, exceed 30 months from the date of production.

    Warranty claims will be rejected in the following situations:

    • Modifications undertaken by the customer/purchaser or a third party without the consent of Grundfos
    • If a defect is caused by:
      • normal wear and tear
      • inadequate maintenance or faulty repair by others than NEC / Grundfos
      • modifications undertaken by the customer/purchaser or a third party without the consent of NEC / Grundfos
      • failure to observe the operating instructions
      • over-loading
      • use of any unsuitable material
      • the effects of chemical or electrolytic action
      • building or assembly work not undertaken by NEC / Grundfos
      • other reasons beyond NEC / Grundfos’ control.

  7. Abeco Tank Warranty

  8. One year warranty

  9. Generator Warranty

  10. 2000 hrs or 12 months what ever occurs first

  11. UPS

  12. 2000 hrs or 12 months what ever occurs first

NEC General Terms and Conditions:

  1. Wear and Tear parts are not covered by warranty
  2. Point of warranty point is 21 Joule Str Windhoek , Southern Industrial Area
  3. NEC offers a 6 months warranty on workmanship – Terms and Conditions apply
  4. Warranty Period starts with date of supply / invoice

If you have any questions about warranty or require support please call us on +264 61 236720 or fill in the form below, and we will contact you shortly: